Webinar 1 - Effective accountability: Handling difficult workplace conversations

Thursday, 18 March 2021

In today's knowledge economy, the intelligence of a business is the product of the conversations that take place within that organisation. Unfortunately, too few leaders and managers have the skills to master the difficult conversations that solve problems, create value from conflict, and hold employees accountable in an effective way. Remote work has made these conversations even more difficult, with distance creating huge gaps in perceptions, communication and trust. Our experience is that while some people err by resorting to finger-pointing and blaming, others tend towards silence and a reluctance to address issues. Both of these responses fail to solve problems or produce sustained improvement. A different approach is needed. This webinar explores the skills.


Webinar 2 - Surviving to thriving – Business models for the future

Friday, 4 Junie 2021

During the current crisis, businesses, including government entities have worked more productive and smarter than they dreamed possible before the C-19 crisis. Maintaining that sense of prospect will be a lasting source of competitive advantage. Driven by market forces, business leaders are increasingly willing to embrace organisational changes and agile methods; a future where business models may look a word apart from what we were used to.



Webinar 3 - Adaptive leadership in a VUCA world

Thursday, 9 Sept 2021

“Black Swan” events like the Covid-19 pandemic are typical of the challenges presented by a VUCA world. VUCA stands for volatility, uncertainty, complexity, and ambiguity. Volatility refers to the unpredictability and the magnitude of change; uncertainty highlights the difficulty making future oriented decisions based on what we know about the past; complexity means that most problems have multiple causes and mitigating factors; and, ambiguity describes the lack of clarity and difficulty ascertaining the causes of events or patterns. This chaotic, turbulent, disruptive and fast changing environment has become the new "normal".
Everyone is talking about the need for agility in today’s business environment, but it needs to move from being a buzzword to a capability and then a culture in an organisation. Rapid changes, that are often unpredictable, have rendered many of the management and leadership tools of the 20th century inadequate. Business success in a VUCA world requires leaders at all levels of the organisation to possess traits like agility, flexibility and quickness in decision making - and the ability to adapt and innovate to respond to threats and take advantage of opportunities. These skills enable them to build adaptive organisations that can learn and change fast in an economical way – and successfully execute strategy despite the challenges that VUCA brings.


Webinar 4 - Managing a virtual workplace in the new normal

Friday, 5 Nov 2021

In the wake of the C-19 pandemic a large number of employees work from virtual workspaces. This is particularly true for those organisations operating in service industries, including government-related entities. Judged on face value it seems like a win-win situation. It appears to be convenient, but is that a true reflection and is this arrangement sustainable on the long run? Maybe the stakeholder best positioned to answer this question is not the organisation or its employees, but the customers. The time has come to find and objective answer to the question.


Webinar 5 - Creating a culture of workplace compliance in a Covid-19 world

Thursday, 29 January 2022

While safety in a Covid-19 world needs strict rules and guidelines, these are generally ineffective without a culture of compliance and accountability that successfully changes people's behaviour. It is said that "culture eats strategy for breakfast", and while this is an observation about strategy in general, it is equally true of any strategy to keep workplaces safe during the Covid-19 pandemic. Safety requires more than a strategy, clear processes, and strict rules – it requires a culture change. It requires more than persuasion or threats, it requires a motivational system that can change minds, hearts, and actions. Success during the ongoing pandemic hinges on our capacity to hold each other to new norms of responsible behaviour and social regulation. And how quickly new norms are established is determined by how quickly people speak up when they are violated.